Home>Knowledge Base>EMail>Why does it tell me my mailbox is full and how do I remove items to make room?
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Article ID12
Created On5/20/2008
Modified5/20/2008
Why does it tell me my mailbox is full and how do I remove items to make room?
If you receive the notification that your mailbox is full it can be two things. First your Mailbox is full. Second someone is sending you a message, usually with an attachment, that is so large that it makes your mailbox full.

If the first issue is the problem,
Log into the Web interface and click Get Messages. This will display all of the messages in your mailbox. Delete any messages that you have already downloaded or read. HostWorks does not recommend leaving messages on the server for the purpose of saving or backup. Mailbox size is limited so we suggest all e-mail be downloaded to your PC.

If the second issue is the problem,
You will need to contact whoever is sending the large e-mail and have them get the contents to you in multiple e-mails or with some other method. If you do not know who is sending you the message then the out of space messages can be ignored.